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The Benefits of Having a Toll Free Number for Your Business

Fri, 11/09/2012 - 4:26pm | by Guest Contributor

If you run a small business, you probably understand you're fighting an uphill battle. Not only are you going up against the big boys in your industry and the hundreds of other small businesses clamoring for customers, but you're also working incredibly hard to prove to consumers that they should spend their limited resources on your product or service, instead of the hundreds of other ways they can spend it. In this economy, that's no easy task. So it's clear you should give yourself every possible advantage, or you may face the difficult task of shutting your doors someday. Most businesses close within their first two years, and it's generally due to a lack of planning. Since there's so much to keep track of, is there any single thing that can actually make a big difference. In fact, having a toll free number for your business is one such issue. Whether you're a one-woman show or managing an office of twenty people, you'll reap huge rewards from setting up an 800 number to field customer inquiries. And it's so much more than simple brand recognition through a snazzy phone number choice. Here are just a few of the benefits you'll experience after setting up a toll free number for your business.

First off, you can expect vastly improved satisfaction rates from your customers. There's nothing that will turn off a potential client or customer faster than not being able to find your contact information. Toll free numbers are great, because they give your customers a way to reach you twenty-four hours a day, seven days a week, and each and every call is absolutely free.

A toll free number will also give your business a whole new level of credibility. There's just something about that 800 number that makes people think it's a legitimate business, with a massive staff. Again, it could just be you answering all of those messages out of the extra room in your house, but the impression is the only thing that matters. A toll free number tells customers that you've been around for a while, and will be around for the long haul. If they're purchasing a high-end product from you, especially one that has some sort of warranty, that number could make the difference in the sale.

That 800 number is also completely portable. Wherever you are in the world, customers can reach you on the same number. If you have a local number and you move your office at some point, you'll have to get a new number as well. The toll free number means you can keep the same extension wherever you are in the world. And if you're on vacation and still want to be connected, you can easily have it forwarded to another landline or your cellphone. Your customers will call the same exact number, and none will be the wiser.

A toll free number is also very simple to remember. It just seems to stick in people's minds. The best situation is if you can come up with a phone number that works just like a vanity plate on a car. 1-800-FLOWERS hasn't been so successful for so long because they have the absolute best product or pricing (not that they're terrible by any means), but because that phone number is the first thing people think of when they need flowers delivered. You can take advantage of that same marketability. Check out some Ringcentral reviews, or do a bit of research with any of the toll free number providers to determine what numbers are available, and how you can customize your own.

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