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Posted items related to customer service

  • The Benefits of Call Center Training

    There is nothing worse than to be put on hold when you call a company. The longer I have to wait the more negative my feelings become. We all have horror stories about calling a company and either being thrown into an automated loop or being put on hold for what seems like an eternity.

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  • The Do's and Don'ts of Responding to Customer Complaints

    We've all heard the saying: You can't please everyone. Yet, when you're in the business of serving clients and customers, one of the things that can make you stand heads above the rest is if you do your best to keep them all happy. A really effective tool for making that happen is by...

  • Tips for Resolving Customer Conflicts Quickly and Amicably

    When you're running a business and dealing with the expectations of many different kinds of customers, you're almost sure to run into some form of conflict at one time or another. Maybe a customer didn't get what they ordered on time. Perhaps they were dissatisfied with the level of customer...

  • The Benefits of Having a Toll Free Number for Your Business

    If you run a small business, you probably understand you're fighting an uphill battle. Not only are you going up against the big boys in your industry and the hundreds of other small businesses clamoring for customers, but you're also working incredibly hard to prove to consumers that they...

  • Back to School Supplies for Your Business

    When you are out picking up back-to-school supplies for your student, why don’t you pick up some things to help your marketing efforts.  If you don’t have a student, you can still get these things now and take advantage of the sales.  Here are some ideas to add to your list:

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